Chapter 1: Myth: Nothing more can be done

Being present

The paramedic says
Being present and providing "soul care"(3:22)

The friend who can be silent with us in a moment of despair or confusion, who can stay with us in an hour of grief and bereavement, who can tolerate not knowing, not curing, not healing...that is a friend who cares. - Henri Nouwen

Consider this approach for supporting family members:

  • Listen.

  • Listen.
  • Listen some more.

 Feeling heard is a key factor in patient and family experience and satisfaction.


Conversation Prompts

I’m here for you. Please tell me what’s going on for you right now.

The small things are big things

The little things you do to show compassion and kindness do help. These include:

  •  Making eye contact.
  •  Including family in hands on care.
  •  Speaking softly and slowly.

  •  Taking time to hear stories.
  •  Expressing feelings.
  •  Asking about the person, their likes and preferences.

  •  Maintaining a calm environment.