The importance of bringing a human touch to all your interventions with patients and families at the end of life cannot be overstated.
Coming to grips with the reality that someone significant is dying will be very difficult for many of the people you work with. Expect that families will seldom be ready for their loved one to die.
Using your communication skills, you can be of great help as they navigate this transition. In a rapidly moving clinical situation, look for opportunities to connect meaningfully with family members. Try to avoid becoming caught up in any drama.
Being with people at the end of life is a big responsibility; you will become a part of someone’s life story. They will never forget your compassion, your professionalism and your kindness.