Chapter 2: Complex medical situations

The paramedic's response

These events can be very distressing for the family and difficult to witness. In all of these situations, it’s important to:

  • Explain to family members what’s happening and to normalize it.

  • Be a supportive presence.

  • Provide medical care within the determined goals of care.

Conversation Prompts

That must have been very difficult to witness (or hear). While it was upsetting for you, it didn't cause Bill any distress or discomfort.