Chapter 1: Communication essentials

Why the conversation is important

Remember, as difficult as this is, you’re doing the family a great service. Honest information delivered in a compassionate way will:

  • Help them prepare for what’s to come.

  • Provide the basis for them to make well-informed decisions.

  • Foster trust in the relationship you’re building with the family.

It can be very gratifying professionally to assist a family at this difficult time – helping them to navigate these challenging issues.


For additional information, see Module 2, Assessment and building trust - Chapter 1, Building a relationship.