How to use

About was created to help paramedics build capacity when responding to a palliative care call. The toolbox provides guidance for understanding and supporting patients and families in acute grief and outlines practical strategies to sensitively intervene. It also suggests ways for paramedics to constructively manage the stress that comes when working with people at the end of life. This toolbox is relevant to paramedics at all stages of their career from students to veterans, with some specialized content tailored to the friends and family members of paramedics. This content can also be applied to any calls in which someone has died and family or others are in distress. also provides a module for families and friends of paramedics to assist their support of work-related grief effects.

Your words and actions matter; they have a significant impact on the patient and family in the moment, and have the potential to make a positive (or negative) impact on a family for years to come. In addition to improving your understanding of grief and the factors affecting it, the modules debunk common misunderstandings that can negatively impact your ability to deliver compassionate and effective care. The content provides direction from the moment you walk in the door through to post-call reflections to assist you in delivering the highest quality care. The modules, particularly 7 and 8, help you understand your own experiences and respond productively to work-related grief and other stresses common to being a healthcare provider. was developed by a team of national and international grief experts together with front line paramedics. (See Who developed It complements any existing professional counselling or related health care services you may have.

A note about language

For content flow, the term “family” is used to encompass all those in the person’s care network or who may be impacted by the person’s illness or death. Similarly, the term “patient” is used throughout to refer to the person who is seriously ill or dying. It is a fundamental tenet of quality palliative care that paramedics see the patient as a person first and foremost.

How do I use

There are eight modules developed for paramedics. We encourage you to review all eight modules for a thorough understanding of how to support patients and families and how to better understand and process any work-related grief stress you are experiencing now or may experience in the future. It will be available as a resource for you to refer back to as you need.

There are no tests or exams. Each module is supplemented with video clips from Canadian paramedics and experts in palliative care and grief.

We hope you’ll let your family and friends know about Module 10 that has been developed for them. They are often in the best position to know that the grief-related stresses of paramedicine may be causing you significant distress. Early identification and intervention for psychological distress often prevents future complications such as clinical depression or workplace burnout.

Is there a charge for using

There is no charge for using

Getting started
  • Locate the series of images and titles part way down the home page. These are the 9 modules. Modules 1 – 8 are for paramedics; Module 9 is for your friends and family.
  • Select a module. You will be taken to a login screen and asked to provide a username, password and your postal code.
  • Complete login.
  • Hover over an image and a module descriptor will be revealed.
  • Click “Start” and you will begin the module. You can choose to work through the section from start to finish or go straight to specific topics of interest.
  • Use the “Previous” and “Next” options at the bottom of the page to scroll through the module.
  • Navigate among pages using the list of modules, chapters and topics on the left hand side.
  • Click a module to reveal the topics covered. You can navigate to any module, chapter, or page using this list. You can stop at any time and your place in the course will be saved.

Interactive features

Some of the pages have interactive features. Choose from a list of topics and text will appear, providing more information.


  • Click on the > button to start.
  • Select "insert image” to view the video on full screen.
  • Click the red button or the X to close the video.
What if I become distressed?

It is possible that the content may evoke uncomfortable or strong emotions. If this happens, you may wish to stop viewing the module and attend to yourself. (You can return to the content later, as you wish.) You may want to contact a trusted colleague or friend, or a supportive counsellor. You can also connect with a health professional by selecting our Ask a Professional feature to pose a confidential question. A member of the Canadian Virtual Hospice interdisciplinary clinical team will respond within three business days.

What is the survey at the end of the sections?

Your feedback helps us to improve The survey at the end of each section has four questions and takes about two minutes to complete. You are asked to rate your experience on a scale of 1 to 5 (with 1 being not helpful and 5 very helpful). Your response tells us what is working well and what needs to be improved. It will guide upgrades and also informs our funders about the impact of their investment.

Can I use on my cellphone or tablet? is compatible with all platforms. You can scroll through it using cellphones, tablets and personal computers. It has been tested in all browsers.

What if I have questions?

If you have questions regarding the content, you can use our Ask a Professional feature. A member of the Canadian Virtual Hospice team will respond within 3 business days not including Canadian statutory holidays.

What if I have technical problems?

While we have made every effort to ensure a positive user experience, we know that technical difficulties can occur. If you have trouble accessing, logging in, or with any of the content, please contact There is no charge for technical support for